Support Service

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The first priority of the B Labs Support Service is to help every business organization be more successful with our products. Technical Support is available to all users.

Check out our High Priority Support service if you are looking for exclusive kind of support.

If you have any problems using our software, please browse the following resources first. Chances are that your question has already been answered.

• Frequently Asked Questions (FAQ)
• List of Event Codes displayed in IM clients and appropriate resolutions
• Step-by-Step Guide to Setup Instant Messaging (IM)
• Online Help — detailed documentation on each of our products.

Please contact us with your inquiries:

Feedback

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Your feedback on problems is always welcome and it's an important contribution to the improvement of our software.

It is very important for us to receive your opinions and hear your suggestions. If you find our IM software and solutions useful for you and your business, please let us know about that. If you really want to see specific features and functions, just submit your needs. It is possible that the requested functionality will be kept in mind and will be added in the next versions of the software at no cost to you. Have a question? Ask us! Help us improve the quality, reliability and performance of the software.

If you would like to be contacted by us and receive a reply, please include your contact e-mail.